Returns & Refunds

Items can be returned for a refund or exchange if they are:

• Unworn and unwashed.
• Unaltered, uncut, or not chemically treated.
• In the original packaging with all tags attached.
• Returned within 14 days of delivery.

Important: For hygiene and safety reasons, any wig that has been worn, installed, or had the lace cut cannot be returned.

The following are final sale and cannot be returned or refunded:

• Custom color, custom length, or made-to-order wigs.
• Worn, altered, cut, or installed items.
• Items returned without original packaging or tags.
• Items returned after the 14-day window.

Email us at service@shopsugarcrown.com with the subject line "Return Request" and include:

1. Your order number (starts with #).
2. The item(s) you want to return.
3. Reason for the return and a clear photo of the item if it is damaged or defective.

We will review your request and reply within 1–2 business days with next steps and the return address.

If your order arrives damaged, defective, or incorrect, email us within 48 hours of delivery with photos. We will send a replacement or issue a full refund, including any shipping costs.

Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds go back to your original payment method.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect. You are responsible for the cost of return shipping unless we sent the wrong item.

Exchanges are available for unworn items in original condition. If the item you want is out of stock, we will issue a refund instead.

If your package is lost or stuck for more than 10 business days past the expected delivery window, email us and we will open a claim with the carrier. If the carrier confirms the package is lost, we will send a replacement or issue a refund.