Sugar Crown ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit shopsugarcrown.com or place an order, how we use it, and the choices you have.
1. Information We Collect
- Order & contact info: name, shipping address, billing address, email, and phone number.
- Payment info: processed securely by Shopify Payments and its providers. We do not store your full card number on our servers.
- Account info: if you create an account, your login details and order history.
- Marketing preferences: email address if you subscribe to our list.
- Device & usage data: IP address, browser type, pages viewed, and referring site, collected through cookies and analytics tools.
2. How We Use Your Information
- Process and ship your orders.
- Send order confirmations, shipping updates, and customer service replies.
- Send marketing emails (only if you opt in — unsubscribe anytime).
- Detect fraud and protect the security of the site.
- Improve product selection, site experience, and marketing.
3. Who We Share Information With
We share the minimum information needed with trusted service providers:
- Shopify — powers our checkout, payments, and order management.
- Klaviyo — sends our marketing and transactional emails.
- Shipping carriers (USPS, UPS, FedEx, DHL, and similar) — deliver your order.
- Analytics & advertising (e.g. Google Analytics, Meta Pixel, TikTok Pixel) — measure traffic and ad performance.
- Legal & safety — when required by law, subpoena, or to protect our rights.
We do not sell your personal information for money.
4. Cookies & Tracking
We use cookies and similar technologies to keep your cart working, remember preferences, and measure site performance and ad campaigns. You can disable cookies in your browser, but parts of the site (checkout, cart) may not work correctly.
5. Data Retention
We keep order records for as long as needed to provide service, comply with tax and accounting laws, and resolve disputes. Marketing data is kept until you unsubscribe or request deletion.
6. Your Rights
Depending on where you live (including California, the EU/UK, and other regions), you may have the right to:
- Access the personal data we hold about you.
- Correct or update inaccurate data.
- Request deletion of your data.
- Opt out of marketing emails at any time.
- Opt out of the sale or sharing of personal information (we do not sell for money, but tracking pixels may count as "sharing" under some laws).
To exercise any of these rights, email us at service@shopsugarcrown.com from the address on your order. We may need to verify your identity before responding.
7. Children
Sugar Crown is not directed at children under 13. We do not knowingly collect information from children. If you believe a child has given us information, email service@shopsugarcrown.com and we will delete it.
8. Security
Payments and checkout run over encrypted (HTTPS) connections through Shopify. No online service is 100% secure, but we take reasonable steps to protect your data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Material changes will be highlighted here.
10. Contact Us
Questions about this Privacy Policy or your data? Email service@shopsugarcrown.com with the subject line "Privacy Request".